Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc. Review employee performance and conducts personnel actions such as disciplinary actions and terminations. Selects or assist in the selection of hotel staff and completes all new hire paper works. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. Monitor the Guest feedback on Trip advisor, OTA's etc.
ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:Īssist the General Manager in his day to day operations.
